DISCLAIMER

Orders & Shipping

All orders placed at Dyno Diesels are processed the same day or the next day. Depending on any additional processing that needs to be done, the item will be shipped within the next 24 hours (monday-friday) after being processed unless custom tunes are ordered. You'll receive a confirmation email after the package has been shipped and any relating tracking information. After the package has shipped it generally takes 4 to 8 business days for the product(s) to arrive at your door. We do offer faster shipping options but does come at a higher cost. Shipping options such as overnight air, are selected during the checkout process. Additional shipping charges will be assessed depending on remote shipping location. Any remote locations along with any islands or anywhere air shipping is required will be charged the overnight shipping cost. Please select the overnight air option for correct shipping charge at checkout if you are in a remote location.

Return Policy

We understand the importance of clarity in our return procedures, both for our customers' peace of mind and for ensuring a smooth process. Below, we've outlined our updated guidelines to facilitate efficient returns:

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Order Modification

Once an order is placed, it undergoes immediate processing, including the generation and payment of a shipping label. This swift processing enables timely delivery but also means orders cannot be canceled after purchase.

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Already Shipped?

If you wish to make changes after your order has been dispatched but before receiving it, we kindly ask you to wait for delivery. Upon receipt, you can initiate a return according to our policy. While we may attempt to halt the shipment if contacted before leaving our facility, please note that shipping costs are non-refundable both ways as well as our processing fees.

For peace of mind, we encourage thorough consideration before finalizing your order. If you have any questions or require clarification on any product, please reach out to us via our email. Our team is dedicated to ensuring you find exactly what you need.

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Initiating a Return

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Obtaining RMA

Prior to initiating a return, you must obtain a Return Merchandise Authorization (RMA). This helps us efficiently track and manage returns. To acquire an RMA, please contact our Customer Support desk either by email. Please note that returns cannot be processed without a valid RMA.
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A. Returns for Tuners:

Eligibility:

Tuners are our primary product eligible for returns. Tuner must be in new condition and in original packaging. If product is used, we do not accept returns on any used products. All cancellations are subject to a 10% processing fee. Please ensure you wish to purchase the items before you finish the checkout process.

PLEASE NOTE:
Tuners with Custom Tuning services are final sale and cannot be returned or refunded.

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Faulty Tuner:

If your tuner is faulty due to reasons beyond your control, we will cover the return label cost.

Other Reasons:
For non-faulty tuner returns, the return label cost will be deducted from your refund or credit. This also applies to exchanges.

Restocking Fee:
Returns of non-faulty tuners are subject to a restocking fee, starting at 35%.
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B. Returns for Exhausts, Race Pipes, and EGR Kits:

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Non-returnable Items:

We no longer accept returns for exhausts, race pipes, and certain items like EGR kits.
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Received a Damaged or Incorrect Product?

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Exhausts & Race Pipes:

If your item is damaged, we will provide a replacement part or a new product in severe cases of damage. In the event of an incorrect item, please contact us immediately for resolution.
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EGR Kits:

Damaged or incomplete EGR kits will be replaced with necessary parts. For incorrect kits, we will promptly dispatch the correct one along with a prepaid return label for the mistaken item.‍‍
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Refunds and Credits:
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Post-Return Inspection:

To maintain our quality standards, all returned items undergo inspection before any refunds, gift cards, or exchanges are processed.
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Gift Card Option:

Instead of a traditional refund, you have the option to receive a Dyno Diesels Gift Card, allowing you to redeem the amount on future purchases with us.

Your satisfaction remains our utmost priority. If you have any questions or require clarification on our policies, please do not hesitate to contact us. We value your trust in Dyno Diesels and appreciate your understanding of our procedures.

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Our Store Policies

By entering your information for purchase and pressing the "Checkout Button" the person that is purchasing this product makes the following representations, and acknowledges and agrees to the following terms and conditions:

This off-road race only product ("this Product") is designed and intend for use in organized, amateur and professional racing events, but is limited to closed-course racing and open-course racing that is formally sanctioned by a recognized racing organization involving the motor vehicle in which it is installed (the "Vehicle"). It is not for use on public highways or roads nor is it for recreational off-road use other than solely for competition purposes. The person or entity buying this Product and/or using this Product (the "User") agrees to use the Vehicle solely for competition uses as described herein.

The User signing this disclaimer acknowledges and hereby indemnifies and saves harmless Dyno Diesels and any other business that is owned or works with Dyno Diesels. its officers, employees, agents, distributors and dealers for any damages, penalties, fines, expenses or other costs which may arise from the use of this product and without limiting the generality of the forgoing specifically acknowledges the following:

Use of this Product for purposes other than solely for competition is a violation of federal law and may violate applicable state or local environmental, motor vehicle and other laws. The User warrants that the product shall only be used in sanctioned closed-circuit events.

That use of this Product may violate warranties from the manufacturer of the Vehicle or from others.

That use of this Product may make the Vehicle unfit or unsafe for the purposes intended or for any purpose and cause personal injury, property damage or death.

That the installation of this Product, improper installation of this Product, use of this Product with other components or failure to use this Product in conjunction with other components, could result in or cause personal injury, property damage or death.

THIS PRODUCT IS FOR OFFROAD, CLOSED COURSE COMPETITION USE ONLY. THESE OFFROAD, CLOSED COURSE, RACE ONLY PRODUCTS ARE ONLY SOLD FOR CANADIAN USE AND INSTALL. ALL OTHER USES ARE CONTRARY TO FEDERAL LAW IN MANY OTHER COUNTRIES. IF YOU INTEND THIS PRODUCT FOR HIGHWAY OR NON-COMPETITION OFF-ROAD PURPOSES DO NOT PURCHASE OR INSTALL THIS PRODUCT.
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*WE DO NOT SHIP TO CALIFORNIA.
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Disclaimers

We reserve the right to refuse service to anyone

Dyno Diesels holds the right to update all products, pages, including this one. And is not bound to explicitly state all corrections made.

Warranty

This website is for display & transactional purposes only. While we put every effort into making sure that all information is up to date & all products are properly described and inventoried. It is possible both through human & technical error that there may be a typo, omission, lack of inventory or other such errors. Dyno Diesels or any other related subsidies is not liable for any changes / or rejections to your order based upon the situations mentioned above.

Content

When you upload content to Dyno Diesels, whether it is personal information, text or images; you are giving express permission for us to store and duplicate such data as is necessary for our business purposes. However we take privacy very personally, we will not sell, disclose or rent your data to any other company without express permission from you.

Privacy Policy

We Never Sell Your Personal Information to Third Parties

At Dyno Diesels, we recognize that privacy of your personal data is of the utmost importance. Here is a disclosure of what information types we receive and collect while you use and visit dynodiesels.com, and how we safeguard your information.

Log Files

As any other website, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.We also give your browser persistent and necessary cookies to allow our online store to function. This does things such as allow the cart to remember what items you've added into it. This data is retrieved from your browser whenever you visit our website

No Third-Party Advertising

We do not display third-party advertisement on our site. Consequently, we do not have any ads that will track or target you. The only web tracking we do on Dyno Diesels is through our website cookies, which provide us statistics on our web traffic to help us better understand those that we're serving, and to do it better. This information may be used to tailor emails and/or help in better targeting Facebook/Instagram ads.

FTC Disclosure & Relationships

Dyno Diesels is not paid to endorse any other products outside of those that are in it's company. However we reserve the right to link and endorse other businesses at our own discretion whether we do business with them or not.

Copyright

Dyno Diesels & any third party photo distributor we've used, own and control all the copyright and other intellectual property rights in our website and the material on our website; and all the copyright and other intellectual property rights in our website and the material on our website are reserved.